Privacy Policy

This Privacy Policy explains how Rite-Way Auto Glass (“Rite-Way,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, request a quote, submit an insurance claim, apply for a job, or otherwise interact with us. By using our website or services, you agree to the practices described here.

Information We Collect

Information you provide to us

• Contact details — name, phone number, email address, and mailing or service address.
• Vehicle and service details — vehicle year, make, model, VIN, and the type of glass or damage involved.
• Insurance information — insurance company, policy and claim numbers, agent contact information, and related claim details you choose to share.
• Employment information — if you apply for a position, the information in your application and any resume or documents you upload.
• Communications — messages, comments, or feedback you send us by form, phone, or text.

Information collected automatically

When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, device information, pages viewed, and referring website, including through cookies and similar technologies.

How We Use Your Information

• Provide quotes, schedule appointments, and perform auto glass services;
• Coordinate and file insurance claims on your behalf;
• Communicate with you by phone, text, or email about your service or application;
• Review and respond to employment applications;
• Operate, maintain, and improve our website and services;
• Comply with legal obligations and protect our rights.

Text Messaging

If you provide your phone number and consent, we may send you text messages about your quote, appointment, service, or a request for feedback. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, or reply HELP for assistance. Consent to receive texts is not a condition of purchase.

How We Share Information

We do not sell your personal information. We may share information with:

• Service providers that help us operate our business — for example, our email provider, our quoting and point-of-sale platform (Omega EDI), and financing partners — who are permitted to use your information only to provide services to us.
• Insurance carriers and agents as necessary to process and file your claim.
• Legal and safety purposes — when required by law, to enforce our agreements, or to protect the rights, property, or safety of Rite-Way, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

Cookies and Analytics

We may use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors use the site. Some pages may embed third-party services (such as our online quoting tool or maps) that set their own cookies. You can control cookies through your browser settings, though some features may not work properly if you disable them.

Data Retention and Security

We retain personal information for as long as needed to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. To make a request, contact us using the information below. We will respond consistent with applicable law. Residents of certain states may have additional rights under state privacy laws.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may link to third-party websites or services that we do not control. This policy does not apply to those third parties, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and the “Last updated” date above reflects the most recent revision.

Contact Us

If you have questions about this Privacy Policy or your information, contact us at infolex@ritewayautoglass.com, call (859) 523-1098, or write to Rite-Way Auto Glass, 1109 Versailles Rd Suite 500, Lexington, KY 40508.